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In a regulated industry, good documentation practices are paramount to success. When your audit begins, often the first thing auditors will want to look at is your documentation. When team members are looking for guidance on company best practices and procedures for completing assigned tasks, they turn to and rely on the documentation. When clients want reassurance that your product has been thoroughly and appropriately tested, you point to the documentation.
We know documentation is important. But managing your documents can be just as important as the content in them. A standard operating procedure is only as good as its management procedure; if team members cannot find the document, then it cannot be useful for them. To ensure that your business practices run smoothly in all scenarios (day-to-day operations, inspections, implementing new procedures, etc.), the organization structure must be established. Being responsible in product development and being compliant with regulations regarding document control requires having a good system in place to ensure that your documentation is accessible, up-to-date, and organized.
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