Built with BioNTech: Advancing Inspection Readiness

Company Background

BioNTech is a global biotechnology leader known for advancing scientific innovation in immunotherapies, vaccines, and personalized medicine. They partnered with PSC Software to strengthen and streamline its inspection‑readiness operations. With complex workflows, fast‑moving timelines, and multiple teams involved, BioNTech needed a more adaptive and highly responsive configuration approach than standard vendor support typically provides. PSC Software delivered a model though ACE Inspection that met the organization’s speed, flexibility, and precision requirements.

Inspection Goals

BioNTech set out to modernize its inspection‑readiness process by improving system alignment with real workflows and removing operational friction.

Key goals for the team included:

• Configuring ACE Inspection to match BioNTech’s inspection process
• Reducing manual work and bottlenecks during mock inspections
• Increasing agility to support rapid updates during preparation
• Improving usability for all teams involved
• Strengthening hands‑on support during high‑pressure inspection periods

The Challenge: Configuration Gaps

Before partnering with PSC Software, BioNTech experienced challenges common across the industry. Out-of-the-box system configurations did not align with BioNTech’s workflow, and manual workarounds slowed mock inspection execution. System changes could not be implemented quickly enough, and the team required deeper collaboration than standard vendor engagements offered. Tight timelines intensified the impact of configuration gaps. All of these issues made it harder to move quickly and confidently during critical inspection windows.

The Solution: An Adaptive Support Model

PSC Software delivered a highly adaptive support model tailored to BioNTech’s needs. The team partnered closely with BioNTech to:

• Hold deep‑dive working sessions to map requirements and pain points
• Customize configuration beyond standard templates
• Provide onsite support throughout the mock inspection
• Deliver real‑time updates as issues surfaced
• Implement overnight enhancements for next‑day improvements
• Offer clear, practical recommendations aligned with inspection priorities

This collaborative approach allowed BioNTech to test, refine, and stabilize workflows rapidly.

Built With BioNTech: Configuration, Support, and Rapid Iteration

Inspection‑Specific Configuration Enhancements

Refined workflows and system logic to fully support BioNTech’s inspection process.

Real‑Time and Onsite Support Model

Immediate task resolution and hands‑on collaboration throughout the mock inspection.

Rapid Iteration and Continuous Improvement

Overnight updates and fast turnaround cycles that enabled daily operational gains

The Results

The partnership delivered measurable improvements across BioNTech’s inspection operations:

• Real‑time updates accelerated mock‑inspection performance
• Onsite collaboration enabled immediate resolution of workflow and configuration needs
• Tailored configurations eliminated unnecessary manual steps
• Each day of the mock inspection executed more smoothly than the last
• Teams entered live inspection preparation with stronger confidence
• A scalable configuration baseline was created for future cycles